Signs of an emergency include difficulty breathing, severe bleeding, inability to urinate, and sudden changes in behaviour or consciousness. If you are unsure, please call us immediately.

We treat cats and dogs only.

While we try to accommodate unexpected pet needs, a surcharge is applied to manage these visits effectively. Emergencies are promptly attended to, while non-critical cases may have a wait time of up to 3 hours. Please inform our staff if your pet is distressed."

To ensure smooth operations and proper attention to all scheduled visits, a surcharge is applied to late appointments. Arriving on time allows our vets to dedicate sufficient time to your pet. If you anticipate being late, please let us know so we can adjust our schedule. In some cases, rescheduling or waiting for the next available slot may be necessary.

We highly recommend scheduling an appointment to minimise wait times, as clients with appointments or emergencies are prioritised. To book, WhatsApp us at 91132165 or call 62468681 during operating hours. A reminder will be sent before your appointment. If you need to cancel, please let us know in advance.